Common Questions Asked
What do you cover?
We covers 3 events, Accident, Illness and Liability
What is the claim limit?
Please see Here for the limits on covered events
What is not covered?
Theft arising from any intentional, neglectful, or preventable act
Liability arising from any intentional or preventable act
Pre-existing, Hereditary, Congenital, and Skin Conditions
Day to daycare (I.e Vitamins, Supplements, Vaccinations, Training, grooming)
Damage to teeth and gum unless as a result of an accident
Illness related to endoparasites or ectoparasites, hip dysplasia, rabies
Elective procedures and treatments (I.e Nail clipping, Tail docking, Debarking)
For more Details you can refer to our policy contracts
Is my pets qualified?
So long your pet fulfils the following conditions:
Be residing regularly in the same premise as you
Be at least 8 weeks old and not more than 9 years old at the enrolment date
Not be a working dog (I.e Guide dog, Guard dog)
Not be a dog or cat used for breeding purposes
Do you have Monthly package?
Yes, at this point in time we offer 6 - 12 month installment for DBS/POSB cards holder
What is the No Claim Discount? (NCD)
So long there is no claim made to your policy, you will receive a discount of 5% next year, up to 15% for 3 years consecutive no claim.
Can the NCD bring forward if i adjust my plan in future?
Definitely, the discount will carry forward to the new plan, however underwriting may still apply
Within 14 days, upon receiving the claim documents and receipt of the medical bill, the claim will be processed.
Simply drop us a contact or email firstname.lastname@example.org or whatsapp/text us at +65 83823194 with your reciept and we'll proceed to handle the claims for you.