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Common Questions Asked


What do you cover?

We covers 3 events, Accident, Illness and Liability

What is the claim limit?

Please see Here for the limits on covered events

What is not covered?

  • Theft arising from any intentional, neglectful, or preventable act

  • Liability arising from any intentional or preventable act

  • Pre-existing, Hereditary, Congenital, and Skin Conditions

  • Day to daycare (I.e Vitamins, Supplements, Vaccinations, Training, grooming)

  • Damage to teeth and gum unless as a result of an accident

  • Illness related to endoparasites or ectoparasites, hip dysplasia, rabies

  • Elective procedures and treatments (I.e Nail clipping, Tail docking, Debarking)

         For more Details you can refer to our policy contracts 

Is my pets qualified?

So long your pet fulfils the following conditions:​

  • Be microchipped

  • Be residing regularly in the same premise as you

  • Be at least 8 weeks old and not more than 9 years old at the enrolment date

  • Not be a working dog (I.e Guide dog, Guard dog)

  • Not be a dog or cat used for breeding purposes


Do you have Monthly package?

Yes, at this point in time we offer 6 - 12 month installment for DBS/POSB cards holder

What is the No Claim Discount? (NCD)

So long there is no claim made to your policy, you will receive a discount of 5% next year, up to 15% for 3 years consecutive no claim.

Can the NCD bring forward if i adjust my plan in future?

Definitely, the discount will carry forward to the new plan, however underwriting may still apply


Within 14 days, upon receiving the claim documents and receipt of the medical bill, the claim will be processed. 


Simply drop us a contact or email or whatsapp/text us at +65 83823194 with your reciept and we'll proceed to handle the claims for you.

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